Caps United loses thousands of dollars due to poor security and slow payment system
Although Caps United made $96 000 from Sunday’s Harare derby against Dynamos at the National Sports Stadium, the club could have made much more were if not for the poor security and a slow payment system.
Fans who were paying using EcoCash mobile money were only required to show the confirmation message in order to gain entrance. This resulted in some fans, forwarding the confirmation message to their friends who then used the same message to enter the giant stadium.
Only 20 gates were open instead of the usual 32 and this combined with the slow point of sale system resulted in some fans being unable to get into the stadium on time for the game and some were still struggling to enter the stadium at half time. Subsequently, frustrated fans left the stadium and returned home.
Premier Soccer League (PSL)spokesperson Kudzai Bare said:
We apologise to the fans that were inconvenienced by the point-of-sale system (commonly referred to as swiping).
The network was going up and down. But most of the fans came in with cash. The problem we had is that we had only 20 gates open, instead of 32.
We had fans coming in in large numbers towards kick-off and there was a request to delay the start of the match. It was not possible because the television signal had already been received. We are aware that some fans had go back home because we had people still paying by half-time.