Officer Commanding National Traffic, Senior Assistant Commissioner Isaac Tayengwa has said that the Zimbabwe Republic Police (ZRP) National Traffic Branch has come up with an 11-point plan to improve relations with motorists. motorists have complained about the conduct of police officers and accused the police of using roadblocks to extort money from motorists. In a Statement, Tayengwa said:
We derive this from Section 219 of our Constitution. As a branch, we have come up with an 11-point commitment plan which is aimed at improving our relations with the public as follows:
- We will not abuse our authority by engaging in corruption;
- We shall exhibit appropriate police customer care practices;
- We shall not withhold motorists’ driving licences without the written consent of the owner;
- We shall use discretion judiciously and be sensitive to motorists’ genuine plights; and
- We shall collect no more or less than what is provided in the national deposit fines schedule
- We shall not detain motorists at roadblock sites unnecessarily;
- We shall not inconvenience law-abiding motorists;
- We shall not cause congestion or accidents ourselves during traffic enforcement, but facilitate smooth flow of traffic and pedestrians;
- We shall all work towards building trust between the police and the general public; and
- We shall always display our name tags so that the public know who they are dealing with.
- We shall be transparent, accountable and respectful in all our dealings with our collective audience.
Let me take this opportunity to express our gratitude for the feedback we receive from the public as they help us to make corrections and improve our service delivery.
Furthermore, complaints against police are thoroughly and professionally investigated as we value feedback,
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