Corporate Services Director (Harare)

• Contributes to the overall company strategy and policy-making by advising management and the Board on the strategic implications of its Human Resources decisions.
• Provides leadership that aligns with the company’s business plan and overall strategic vision.
• Formulates strategic plans for the division by setting out the department's vision, mission, and objectives.
• Plans and directs all aspects of technical activities and ensures all projects, initiatives, and processes are in conformance with the organization’s objectives and policy frameworks. • Monitors key metrics to ensure that budgeted deliverables and key performance indicators are met.
• Develops strategy, processes, and standards for all HR pillars including resourcing, manpower planning, and contracting with vendors to ensure efficient implementation of the HR mandate.
• Provides strategic planning and implementation of the High-Performance Culture within the organization.

Asset Management:

• Administers TelOne Insurance portfolio by agreeing to levels of coverage, premiums, payment plans, and other insurance terms with insurance brokers.
• Reviews of insurance portfolio quarterly and implement measures that ensure that fully protects the company against all forms of risks.
• Negotiates and manages insurance contracts with appointed insurance brokers.
• Formulates policies on the provision of transport services for TelOne that includes procurement and disposal.
• Negotiates maintenance contracts for the refurbishment and maintenance of all company properties company-wide.
• Formulates agreements for the disposal and acquisition of properties and operations vehicles in line with TelOne policies.
• Manages vehicle fleet for operational use and ensures quick turnaround times on repairs and maintenance.
• Formulates asset base strategies that exploit opportunities given available strengths and proffers mitigatory measures for weaknesses and threats identified.

Learning Development & TelOne Centre For Learning (TCFL):

• Directs TCFL strategic operations and positions the institution as a strategic TelOne and National Human Capital Development Centre.
• Designs and implements TelOne Talent and Organisational Development strategy.
• Plans and directs employee training and development programs.
• Develops training programs that match individuals’ goals to the organization’s strategic intent through career path planning and succession planning on an ongoing basis.
• Ensures all employee performance programs have appropriate learning & development activities attached.
• Designs, implements and enforces the correct culture model for the organization.

Organizational Change and Performance Management:

• Develops a performance management framework to ensure that all TelOne employees deliver against performance indicators and service standards.
• Engages and introduces actions that redesign organizational structures, processes, and systems.
• Cascades performance objectives to all subordinates and reviews performance to meet key business objectives of revenue generation, revenue retention, profitability, and customer satisfaction as and when necessary.
• Challenges existing business frameworks and assumptions to achieve desired outcomes.
• Drives change through an understanding of key internal and external stakeholders, changing business environment, and key market drivers.
• Takes a leading role in maintaining client satisfaction in ensuring service standards are achieved and exceeded.
• Builds teams and identifies champions to energize and reinforce desired change.

Human Capital Management:

• Undertakes all aspects of people management and development including monitoring and addressing performance standards.
• Recruits and selects key and strategic team players.
• Undertakes people management-related activities in accordance with TelOne’s Human Resources Policies and Procedures.

Qualifications and Experience

• Social Science/ Business Management Degree or equivalent.
• Post Graduate qualification MBA/ MBL is an added advantage.
• 8 years’ hands-on experience at the Senior Management Level with at least 3 years in the ICT environment.

Competencies:

• Exceptional Executive presence, business acumen, and presentation skills.
• Excellent analytical skills.
• Ability to think strategically and translate insights into action.
• Ability to multi-task and manage multiple priorities.

Other

How to Apply

Interested candidates should send their applications and CVs to the TelOne (Private) Limited Board Chairperson on: executivecareers@telone.co.zw

Deadline: 23 June 2023