IT Helpdesk Technician x2 (Gweru)

Job Description

Applications are invited from suitably qualified and experienced candidates to fill in the above mentioned positions.

Duties and Responsibilities

• Provide technical support to telephone and email requests from users for all hardware, software and associated peripherals.
• Document and track issues using a ticketing system.
• Ensure the university`s helpdesk software is utilized correctly.
• Resolve, redirect or escalate support requests to the appropriate member of the support team.
• Install and configure operating systems and various software packages to agreed standards.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist in the compilation of technical documentation, guidelines and procedures and ensure they are recorded correctly.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

Qualifications and Experience

• At least a Diploma in any IT- related field.
• IT related Degree is an added advantage
• At least 2 years proven experience in IT user support.

Other

How to Apply

Click HERE To Apply.