Manager Complaints Handling And Investigations

Job Description

Applications are invited from suitably qualified and experienced persons to fill the above post which has arisen within the Zimbabwe Gender Commission. Reports to: Chief Executive Officer.  Reports to Director Legal And Complains Handling Services.

Duties and Responsibilities

• Develop budgets for the Complaints Handling and Investigations (CHI) Department.
• Review Zimbabwe Gender Commission opinions on cases received.
• Review all communication relating to investigation of Zimbabwe Gender Commission cases.
• Review human rights related concept notes and provide opinion on proposed investigations.
• Lead teams in conducting investigations for complex cases.
• Review Zimbabwe Gender Commission cases for consideration at Commission meeting.
• Review manuals and monitoring/assessment tools for the Department as and when necessary.
• Coordinate stakeholder engagement meetings.
• Track implementation of recommendations from reports.
• Consolidate monthly, quarterly and annual Zimbabwe Gender Commission reports.
• Develop and review strategies for implementing the CHI functions.
• Assist in coordinating activities of Thematic Working Groups.
• Perform other related duties as assigned.

Qualifications and Experience

• A Bachelor of Laws (Honours) Degree from an accredited tertiary institution.
• A relevant Masters degree is an added advantage.
• Minimum of 3 years' experience in Gender related work.
• Excellent report writing and presentation skills.
• Excellent leadership skills.
• Ability and tenacity to work with Government and other stakeholders.
• Must be a person of high integrity, professionalism, assertiveness and innovation.
• Good oral and written communication skills.
• Proficient in Microsoft packages.
• A clean class four (4) driver's licence.

Other

How to Apply

Applications should submit an application letter accompanied by a detailed Curriculum Vitae and certified accademic and professional certificatesApplications should clearly indicate the post being applied for and should be sent to:

The Chief Executive Officer