Technician Network Surveillance

Job Description

To perform network surveillance and conduct initial service restoration procedures before escalating to 2nd level support.

Duties and Responsibilities

• Performs shift handover/takeover procedures and routines.
• Monitors all real-time faults reported by network nodes through network management systems.
• Creates and dispatches Tickets to various functions in the business.
• Track handling SLA compliance of faults and tickets dispatched to handlers.
• Receives cleared Tickets and follows up resolved Tickets for closure.
• Escalates/assigns unresolved faults to 2nd Level Support functions.
• Performs initial diagnosis and restoration of network elements through remote maintenance using the Known Error Database information.
• Provides regular network updates and broadcasts to relevant stakeholders.
• Provide key reports (e.g., DCTA reports, Critical incidents, Availability reports) to stakeholders.
• Submits inputs for weekly, monthly, annual and ad-hoc reports.

Qualifications and Experience

• 1 to 2 years’ experience in a similar or related environment.
• Diploma (two years) in Electronic Engineering, Telecommunications or equivalent.

Other

How to Apply

To Apply Use Link: 

Deadline: 16 March 2023