Job Description
Applications are invited from suitably qualified persons to fill the above posts within the Zimbabwe Revenue Authority (ZIMRA) - an equal opportunity employer.
Duties and Responsibilities
- Carry out AD, ASYCUDA, SAP and ECTS user access management.
- Provide first level support functions to all users within Authority.
- Respond to queries via authorised communication channels (Service desk Automated system, mail, phone and other channels).
- Ensure queries logged to the Service Desk are answered promptly, logged and escalated appropriately.
- Ensure customers contacting the Service Desk are dealt with professionally and efficiently.
- Ensure second level support personnel are informed of incidents and that resolution progress to these incidents is tracked.
- Notify Service Desk Manager of any incidents of a s us n re and possible breaches in the divisional Service evelAgreements.
- Aid the Service Desk Manager in producing an asset register of all IT equipment for the Authority.
- Assist with the identification of Service Desk related problems with a view to prevent/pre-empt potential problems.
- Run reports to analyse common complaints and problems.
- Train other staff members on troubleshooting and diagnosing problems.
Qualifications and Experience
- A Bachelor's degree in Information Systems, Computer Science or equivalent.
- Knowledge of Manage Engine Service Desk systems is an added advantage.
- TIL certification is an added advantage.
- At least one (1) year hands on IT Service Desk Experience.
- At least two (2) years' experience supporting Windows 10, PC hardware, Office 2016, and printers is a must.
- Knowledge of network connectivity e.g Ethernet, IP addressing, DNS, DHCP
Skills and Competencies:
- Confident communicator and presenter.
- Must possess excellent verbal and written communication skills.
- Good and time management skills.
- High level of computer literacy.
- Self-motivated, with positive attitude towards work.
- Ability to work under pressure.
- Unquestionable integrity.
Other
How to Apply
Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae, All applications should be emailed to: ZimraRecruitment@zimra.co.zw, clearly stating the position applied for and addressed to:
The Director,Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. 0. Box 4360,
HARARE
NB: Please note that only shortlisted applicants will be responded to and females are encouraged to apply.
Deadline: 31 March 2023
