Zimbabwe Revenue Authority (ZIMRA)

x2 Service Desk Officers (Level 9)

Zimbabwe Revenue Authority (ZIMRA)
Mar. 31, 2023
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Job Description

Applications are invited from suitably qualified persons to fill the above posts within the Zimbabwe Revenue Authority (ZIMRA) - an equal opportunity employer.

Duties and Responsibilities

  • Carry out AD, ASYCUDA, SAP and ECTS user access management.
  • Provide first level support functions to all users within Authority.
  • Respond to queries via authorised communication channels (Service desk Automated system, mail, phone and other channels).
  • Ensure queries logged to the Service Desk are answered promptly, logged and escalated appropriately.
  • Ensure customers contacting the Service Desk are dealt with professionally and efficiently.
  • Ensure second level support personnel are informed of incidents and that resolution progress to these incidents is tracked.
  • Notify Service Desk Manager of any incidents of a s us n re and possible breaches in the divisional Service evelAgreements.
  • Aid the Service Desk Manager in producing an asset register of all IT equipment for the Authority.
  • Assist with the identification of Service Desk related problems with a view to prevent/pre-empt potential problems.
  • Run reports to analyse common complaints and problems.
  • Train other staff members on troubleshooting and diagnosing problems.

Qualifications and Experience

  • A Bachelor's degree in Information Systems, Computer Science or equivalent.
  • Knowledge of Manage Engine Service Desk systems is an added advantage.
  • TIL certification is an added advantage.
  • At least one (1) year hands on IT Service Desk Experience.
  • At least two (2) years' experience supporting Windows 10, PC hardware, Office 2016, and printers is a must.
  • Knowledge of network connectivity e.g Ethernet, IP addressing, DNS, DHCP 

 Skills and Competencies:

  • Confident communicator and presenter.
  • Must possess excellent verbal and written communication skills.
  • Good and time management skills.
  • High level of computer literacy. 
  • Self-motivated, with positive attitude towards work.
  • Ability to work under pressure.
  • Unquestionable integrity.


How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae, All applications should be emailed to:, clearly stating the position applied for and addressed to: 

The Director,Human Capital

Zimbabwe Revenue Authority

6th Floor ZB Centre

Corner First Street / Kwame Nkrumah Avenue

P. 0. Box 4360,


NB: Please note that only shortlisted applicants will be responded to and females are encouraged to apply.

Deadline: 31 March 2023

Zimbabwe Revenue Authority (ZIMRA)

The Zimbabwe Revenue Authority, or ZIMRA, is the body responsible for collecting taxes and other revenue streams for the government in Zimbabwe. It derives its mandate from the Revenue Authority Act, passed by the parliament of Zimbabwe in 2002 and other related legislation.

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