FBC Holdings

Claims Assessor (Harare)

FBC Holdings
Jun. 12, 2024
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Job Description

Applications are invited from suitably qualified individuals to fill the above-named position that has arisen at the Claims Department. FBC Insurance.

Duties and Responsibilities

  • Verifying prices for repairs or replacements and recommending repairs once an agreement has been reached (Actual Loss)
  • Ensuring timely claim management of new loss assignments, reassignment, and proper reserve setting.
  • Identifying issues that need to be resolved, what methods to use, including a focus on risk transfer and resolutions which create the best outcome.
  • Building and maintaining professional relationships with claims personnel, underwriting personnel. policyholders, agents, and other loss adjusters in order to ensure assessments are done effectively by all parties.
  • Conducting field inspections, reading maps and aerial imagery, measuring fields and storage bins in risk surveying.
  • Carrying out investigation assignments and record compilation in order to accurately determine potential indemnities.
  • Liaising with authorities, body shops. third party claimants, adjusters and vendors in the claim's investigation process.
  • Confirming damages and/or loss as reported by verifying through police & other relevant sources to ascertain costs.
  • Complying with claim handling procedures and best practices.
  • Recommending post loss measures to mitigate further losses.

Qualifications and Experience

  • Degree in Risk Management and Insurance.
  • Diploma in Insurance.
  • Two years' experience in the insurance industry.
  • Panel beating knowledge and pricing structures.
  • Understanding of risk management principles, risk, and insurance program structures.
  • Familiarity with overall claims processes and legal terminology.

Competence And Skills:

  • Strong technical background.
  • Excellent communication skills both written and oral.
  • Excellent organizational skills.
  • Superior customer service.
  • Interpersonal skills.


How to Apply

Interested candidates are to send their applications and CVs via e-mail to: human.resources@fbc.co.zw by no later than 12 June, 2024 clearly marked: Claims Assessor: Claims Department, Harare, FBC Insurance

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FBC Holdings

FBC Holdings Limited (FBCH) is an Investment holding company listed on the Zimbabwe Stock Exchange(link is external) and whose principal activities are in Zimbabwe. The Group offers diverse financial services through subsidiaries that span commercial banking, mortgage financing, short-term insurance, re-insurance, securities trading and micro financing. In all, FBC Holdings Group comprises FBC Bank Limited, FBC Building Society, FBC Reinsurance, FBC Securities (Private) Limited, MicroPlan Financial Services (Private) Limited and an insurance company.

Head Office  

6th Floor FBC Centre  

45 Nelson Mandela Avenue  

P.O. Box 1227  

Harare, Zimbabwe   

  • Telephone: +263-242- 783 204/783 206-7/707 057/797 759|772 706   
  • E-mail:  info@fbc.co.zw(link sends e-mail)  
  • Call Centre:  080 800 25, 080 800 26
  • Whatsapp:  +263 772 419 693, +263 772 152 647


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