Business Performance Supervisor

Job Description

We are looking for enthusiastic, self - motivated and committed individuals to join our Dynamic team members for the above post. Reporting To: Business Manager.

• Reference Number: Tel20234429

Responsible for coordinating Exchange area activities to maximize Client acquisition, churn reduction and profitability through maintenance of efficient and effective network elements.

Duties and Responsibilities

• Identifies Current And Prospective Sales Opportunities On Existing, New Markets And Develops Sales Forecasts, Financial Objectives And Business Plans For The Exchange Area.
• Maintains Access Network Elements And Attends To Faults In The Shortest Possible Time Ensuring That Installation Standards Are Maintained.
• Enhances TelOne Brand Visibility Through Exhibitions, Presentations And Participation In Social Events Within The Exchange Area.
• Adopts Lean Management Practices For Corrective And Preventive Maintenance Tasks Taken To Address Customer Complaints Within The Exchange Area.
• Generates Weekly, Monthly And Quarterly Progress Reports On Sales, Debt Collection And Network Service Delivery For The Area Business Manager.
• Forecasts Annual Exchange Area Revenue And Costs As Input For The Region’s Annual Budget.
• Coordinates Sales, Debt Collection And Network Maintenance Operational Aspects Of The Exchange Area To Achieve High Productivity Levels.
• Nurtures A Desirable Work Culture Conducive For High Productivity At The Workplace.
• Attends To Staff Welfare Issues / Grievances And Proffer Solutions Or Mitigations Within The Prescribed Timelines.
• Completes All Other Related Tasks As And When Required.

Qualifications and Experience

• A Bachelor’s Degree In Electrical/Electronic Engineering, Telecommunications, Information Systems, Computer Science, Business Studies, Economics Or Marketing.
• City & Guilds FTC / Advanced Technician Diploma / Business Studies Higher Diploma
• Minimum Of 3 Years’ Relevant Experience.

Other

How to Apply

To apply for the above post please send email to: careers@telone.co.zw and if you experience any application challenges kindly contact our Human Resources Team on: careerssupport@telone.co.zw.