Business Performance Supervisor

Apr. 21, 2023
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Job Description

We are looking for enthusiastic, self - motivated and committed individuals to join our Dynamic team members for the above post. Reporting To: Business Manager.

  • Reference Number: Tel20234429

Responsible for coordinating Exchange area activities to maximize Client acquisition, churn reduction and profitability through maintenance of efficient and effective network elements.

Duties and Responsibilities

  • Identifies Current And Prospective Sales Opportunities On Existing, New Markets And Develops Sales Forecasts, Financial Objectives And Business Plans For The Exchange Area.
  • Maintains Access Network Elements And Attends To Faults In The Shortest Possible Time Ensuring That Installation Standards Are Maintained.
  • Enhances TelOne Brand Visibility Through Exhibitions, Presentations And Participation In Social Events Within The Exchange Area.
  • Adopts Lean Management Practices For Corrective And Preventive Maintenance Tasks Taken To Address Customer Complaints Within The Exchange Area.
  • Generates Weekly, Monthly And Quarterly Progress Reports On Sales, Debt Collection And Network Service Delivery For The Area Business Manager.
  • Forecasts Annual Exchange Area Revenue And Costs As Input For The Region’s Annual Budget.
  • Coordinates Sales, Debt Collection And Network Maintenance Operational Aspects Of The Exchange Area To Achieve High Productivity Levels.
  • Nurtures A Desirable Work Culture Conducive For High Productivity At The Workplace.
  • Attends To Staff Welfare Issues / Grievances And Proffer Solutions Or Mitigations Within The Prescribed Timelines.
  • Completes All Other Related Tasks As And When Required.

Qualifications and Experience

  • A Bachelor’s Degree In Electrical/Electronic Engineering, Telecommunications, Information Systems, Computer Science, Business Studies, Economics Or Marketing.
  • City & Guilds FTC / Advanced Technician Diploma / Business Studies Higher Diploma
  • Minimum Of 3 Years’ Relevant Experience.


How to Apply

To apply for the above post please send email to: and if you experience any application challenges kindly contact our Human Resources Team on:

NB: Canvassing will disqualify applicants and communication will be made to shortlisted candidates only.

Deadline: 21 April 2023

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TelOne Zimbabwe is a parastatal telecommunications company owned by the Zimbabwe government headquartered in Harare's Central Business District. It provides Voice, Internet and Data services and has a wide network distribution with infrastructure in almost every corner of this country.

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