High Value Client Officer

Apr. 21, 2023
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Job Description

We are looking for enthusiastic, self - motivated and committed individuals to join our Dynamic team members for the above post. Reporting To: High Value Client Manager.

  • Reference Number: Tel20234662

Responsible for acquiring and retaining the High-value customers by proactively offering differentiated customer experience across all product lines and touch points to enhance TelOne brand.

Duties and Responsibilities

  • Performs Sales Activities That Include Cross Sell And Upsell Of TelOne Products To High Value Clients And Negotiate Sales Prices And Discounts.
  • Implements Corporate Strategy Set By The Billing & Receivable Department In Debt Management
  • Manages Churn Of High Value Clients To Maintain Profitability & Initiate Acquisition Campaigns.
  • Develops Sales Strategies In Liaison With HVC Services Manager To Improve Market Share In All Product Lines To Maximize Revenue Generation. 
  • Initiates Social Engagements For Corporate Clients – Luncheons, Golf Tournaments And Cocktails.
  • Negotiates And Prepare Service Level Agreements For Corporate Clients
  • Identifies Risky HVC Clients And Reach Out To These Accounts To Ensure They Are Managed And Retained.
  • Sets Out High Value Client Prioritization Standards And Service Level Agreements With Back Office Support Functions Across The Business.
  • Monitors And Resolves Issues Around Client Experience During Interaction With Loyalty Partners.
  • Offers Prioritized Support For High Value Customers’ Product And Service Fulfilment For New Products, New Devices Etc.
  • Presents New Products To High Value Clients And Offer Them The First Right Of Refusal Thereby Enhancing Existing Relationships.
  • Plans, Research And Develop High Value Clients Preferences Pain Points With A View To Improve Client’s Affinity As TelOne Brand Image.
  • Designs And Recommends Appropriate Promotions For Clients To High Value Client Manager
  • Completes All Other Related Tasks As And When Required.

Qualifications and Experience

  • Bachelor’s Degree In Business Management /Marketing Or Related Business Field From A Reputable Institution.
  • Post Graduate Professional Qualification Is An Added Advantage.
  • Experience In Account Management And Handling Of High Value Customers.
  • Minimum of 3 years’ experience in Client Experience Environment,


How to Apply

To apply for the above post please send email to: and if you experience any application challenges kindly contact our Human Resources Team on:

NB: Canvassing will disqualify applicants and communication will be made to shortlisted candidates only.

Deadline: 21 April 2023

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TelOne Zimbabwe is a parastatal telecommunications company owned by the Zimbabwe government headquartered in Harare's Central Business District. It provides Voice, Internet and Data services and has a wide network distribution with infrastructure in almost every corner of this country.

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