Job Description

Reporting to the ICT Support & Infrastructure Manager, the ATM/POS Hardware Specialist, will be responsible for modifying, configuring devices on the switch, resolving ATM/POS challenges, and repairing of electronic gadgets.

Duties and Responsibilities

• Assisting in site preparations for ATM installations.
• Assisting in installing and configuring ATM/POS and related hardware.
• Providing technical support to Bank personnel.
• Monitoring ATM/POS performance (Hardware/Software/Connectivity) according to the Service Level Agreements.
• Troubleshooting and diagnosing ATM/POS software and hardware issues.
• Performing ATM/ POS fixing and services monitoring to maximize uptime.
• Repair electronic devices to component level including ATM/POS, Printers, Desktops, and Laptops.
• Maintaining accurate records of all maintenance and repair work performed on ATM/POS and track inventory levels.
• Organizing ad-hoc and producing ATM/POS performance reports to Management.
• Training staff on the proper use and maintenance of ATMs for compliance with industry standards and regulations, including security and data privacy.

Qualifications and Experience

• A Degree in Computer Science/ Information Systems, or equivalent.
• Basic knowledge of UNIX is a must.
• Any tertiary qualification in electronics will be an added advantage.
• At least 2 to 3 years’ relevant experience, preferably in a banking environment.
• ATM/ POS Specialist switch knowledge.
• Strong technical skills.
• Excellent communication skills.
• Ability to work independently or as part of a team.
• Detail-oriented and able to focus on multiple responsibilities at once.
• Ability to carry out electronic repairs to component level on computer equipment.

Other

How to Apply

Interested candidates should submit applications, accompanied by a detailed resume no later than 22 July 2024. All applications should be emailed to: careers@afcholdings.co.zw indicating the position you are applying for as your E-mail Subject Reference.

NB: Only shortlisted applicants will be responded to.