Hotel Receptionist (Harare)

Job Description

Applications are invited from interested and suitably qualified persons to fill in the following vacancy that has arisen within the company.

Duties and Responsibilities

• Attend to incoming and outgoing calls.
• Develop plans to increase occupancy through walk-ins, up selling and apply agreed discounts to boost sales when business is low.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Ensure that a database of all clients is developed and maintained.
• Ensure guests requests or queries are attended to timeously.
• Ensure good and efficient contact with all customers and stakeholders.
• Deal with customer complaints/ requests with professionalism.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Maintaining accurate records of guest charges.
• Ensure that the reception areas are always kept clean.
• Promote Customer Care Culture within the organization.

Qualifications and Experience

• A Diploma or Degree in Tourism and Hospitality.
• At least 2 years’ experience with a reputable hotel.
• Computer literate and experience working with hotel systems.
• Excellent communicator.
• Well groomed.
• Customer responsiveness.
• Driver’s license.

Other

How to Apply

Interested qualified candidates should send their applications to Human Resources Department, through email to: recruitments@crocoholdings.co.zw, stating the job applied for in the email subject