Job Description

Applications are invited from suitably qualified persons to fill in a vacancy that has arisen in the Group.

The Service Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.

Duties and Responsibilities

• Overseeing the timeous diagnosis, repairs and maintenance of Trucks and Buses at the dealership Allocation of duties and allocation of jobs (trucks and buses) to artisans.
• Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager.
• Liaising with the parts Dept over required parts.
• Overseeing Quality Control, safety and security issues in the workshop.
• Facilitating the safe and prompt collection, repairs/ service/ and delivery of customers trucks and buses Overseeing housekeeping in the workshop.
• Developing rapport with colleagues, customers and suppliers Overseeing all warranty and claims procedures from the OEMs.
• Maintaining the workshop according to the company's and OEMs Visual Standards.
• Ensuring that all staff are up to date with Truck and Bus developments.
• Ensuring that all staff are trained.
• Ensuring that customer complaints are investigated thoroughly and resolved.
• Ensuring that all Artisans, Service Advisors, Foreman, Chargehands are fully utilized and occupied.
• Ensuring that a database of all clients is developed and maintained.
• Preparing budgets for the department.
• Networking with all dealers, suppliers, customers, other managers.

Qualifications and Experience

• Previous/ current experience with Trucks is a must.
• Class 1 qualified journeyman.
• Workshop management experience is a must.
• OEM training and certification.
• Minimum of 5 years' working experience as a Truck / Bus Service Manager Driver's license preferably Class 1/ 2.

Key Skills & Attributes: