Floating Brand Ambassador x24

Apr. 17, 2023
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Job Description

An exciting opportunity exists for 24 x Floating Brand Ambassadors to join Mukuru. This position will be based in the following locations in Zimbabwe:

  • Harare x9
  • Chitungwiza x3
  • Masvingo x1
  • Nyika x1
  • Kotwa x1
  • Karanda x1
  • Madziva x1
  • Empress x1
  • Victoria Falls x1
  • Bulawayo x3
  • Ruwangwe x1
  • Marange x1

This position is responsible for housekeeping, customer service and queue monitoring at the booths and branches. In addition, the Floating Brand Ambassador is responsible for trading as a teller whenever it is called for. The Booth Teller reports directly to the Regional Manager.

Duties and Responsibilities

  • Internal Liaison with Teller, Farmers, Regional Manager, Branch Manager. External Liaison takes place with host shops, customers, police, CIT.
  • Provide world class customer service.
  • Sign up new customers on the Mukuru app.
  • Maintain high levels of cleanliness inside and outside the branch or booth.
  • Manage the queue at the booth or branch.
  • Maintain awareness of any security issues in and around the booth or branch.
  • Process remittance transactions accurately.
  • Ensure correct and valid documentation in provided by customers in order to ensure legal compliance.
  • Manage own stock to ensure accurate balancing.
  • Provide customer support.
  • Maintain current knowledge of foreign exchange.
  • Uphold the company brand.
  • To manage own professional and self-development.

Qualifications and Experience

  • Grade 12 / or equivalent (Essential).
  • Mukuru Forex Consultant training course (Essential).
  • Must remain current and competent by passing tests and assignments (Essential).
  • Understanding and speaking of a local language (Essential).
  • 1 year Customer Service Consultant experience (Essential).
  • Cash handling experience (Desirable).
  • Knowledge of foreign currencies.
  • Knowledge of exchange control regulations.

Additional Skills:

  • Computer skills.
  • Telephone skills.
  • Verbal and written communication skills.
  • Organisational & administrative skills.
  • Attention to detail.


How to Apply

To Apply Use Link:

NB: Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful.

Deadline: 17 April 2023

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Mukuru is an Africa-based Fintech company that gives the emerging consumer access to affordable and reliable financial services. Our foundation is built on international money transfers – helping you to move money into, out of, and around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet, it has never been easier. From this base we’ve grown to provide a broad range of services to answer all the financial needs of our customers. Harare


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