Zimbabwe Revenue Authority (ZIMRA)

ICT Support Specialist: ICT (Level: 9)

Zimbabwe Revenue Authority (ZIMRA)
Mar. 18, 2024
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Job Description

Applications are invited from suitably qualified persons to fill the above mentioned post within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

Duties and Responsibilities

  • Adheres to change, release, incident and problem management processes and procedures.
  • Administers accounts and assigns privileges according to user duties in the region.
  • Assists in installing, configuring, diagnosing, repairing, and upgrading the Authority’s PC hardware, printers and other ICT equipment while ensuring its optimal performance.
  • Assists the ICT Service Desk Manager to maintain work stations hardware and software, applications, printers and other hardware peripherals.
  • Configures and administers desktops, printer and remote station networking devices
  • Co-ordinates ICT operations for the assigned region.
  • Participates in implementation of ICT projects across all the stations.
  • Perform preventive maintenance within the Region under support.
  • Supports development and implementation of new computer projects and new hardware installations.
  • System updates, software upgrades and end point rollouts and support across ZIMRA.
  • Troubleshoots, resolves and/ or escalates Systems queries to Service Desk Manager for technical support.

Qualifications and Experience

  • BSc degree in Computer science, Information Systems or other related field or studying towards an IT degree.
  • At least five (5) years’ experience working in an ICT support environment.
  • Experience of working with networked computing systems/windows TCP/IT networking experience;
  • Knowledge of and competence in Microsoft Windows operating system and office suite.

Skills & Competencies:

  • Self-starter with ability to work under pressure and beyond stipulated hours.
  • Ability to work both independently and as part of a team.
  • Good communication and people skills.
  • Unquestionable integrity.


How to Apply

Interested candidates should submit applications, accompanied by a detailed CurriculumVitae, All applications should be emailed to:

ZimraRecruitment@zimra.co.zw clearly stating the position applied for and addressed to:

The Director, Human Capital

Zimbabwe Revenue Authority

6th Floor ZB Centre

Corner First Street / Kwame Nkrumah Avenue

P. O. Box 4360 HARARE

NB: female candidates are encouraged to apply and only shortlisted applicants will be responded to.

Deadline: 18 March 2024

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Zimbabwe Revenue Authority (ZIMRA)

The Zimbabwe Revenue Authority, or ZIMRA, is the body responsible for collecting taxes and other revenue streams for the government in Zimbabwe. It derives its mandate from the Revenue Authority Act, passed by the parliament of Zimbabwe in 2002 and other related legislation.

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