ICT Support Specialist: ICT (Level: 9)

Job Description

Applications are invited from suitably qualified persons to fill the above mentioned post within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.

Duties and Responsibilities

• Adheres to change, release, incident and problem management processes and procedures.
• Administers accounts and assigns privileges according to user duties in the region.
• Assists in installing, configuring, diagnosing, repairing, and upgrading the Authority’s PC hardware, printers and other ICT equipment while ensuring its optimal performance.
• Assists the ICT Service Desk Manager to maintain work stations hardware and software, applications, printers and other hardware peripherals.
• Configures and administers desktops, printer and remote station networking devices
• Co-ordinates ICT operations for the assigned region.
• Participates in implementation of ICT projects across all the stations.
• Perform preventive maintenance within the Region under support.
• Supports development and implementation of new computer projects and new hardware installations.
• System updates, software upgrades and end point rollouts and support across ZIMRA.
• Troubleshoots, resolves and/ or escalates Systems queries to Service Desk Manager for technical support.

Qualifications and Experience

• BSc degree in Computer science, Information Systems or other related field or studying towards an IT degree.
• At least five (5) years’ experience working in an ICT support environment.
• Experience of working with networked computing systems/windows TCP/IT networking experience;
• Knowledge of and competence in Microsoft Windows operating system and office suite.

Skills & Competencies:

• Self-starter with ability to work under pressure and beyond stipulated hours.
• Ability to work both independently and as part of a team.
• Good communication and people skills.
• Unquestionable integrity.

Other

How to Apply

Interested candidates should submit applications, accompanied by a detailed CurriculumVitae, All applications should be emailed to: