Trainee Customer Services Assistant (x8)

Airports Company Of Zimbabwe (Private) Limited

Mar. 10, 2023

Job Description

Applications are invited from suitably qualified candidates to apply.

Reports To : Customer Services Supervisor

Provides frontline customer service through the dissemination of flight, tourist and general airport information to ensure effective communication at the airport.
Receives and handles customer complaints at the airport frontline desk and other (customer services) operational posts in the terminal.
Gathers customer feedback through provision of suggestion boxes, comments books and questionnaires, etc. and refers these to the relevant shift Supervisor.
Ensures that customers get adequate attention with regards to their needs and expectations at the airport.
Makes relevant Airport announcements through the public address system under the guidance of Customer Services Officers.
Monitors service delivery of organisations and companies working at the airport to ensure their conformity to airport standards.
Updates the flight information display (FIDS system).
Records service standards data and passenger statistics for trend analysis.
Records all activities that affect passengers and presents these to the Supervisor for analysis and service improvement.
Conducts spot checks for general cleanliness of the terminal building to ensure that all facilities are clean for use by airport users.
Answers telephone enquiries at theAirport Information Centre.
Conducts airport tours for school children, college students and other official airport visitors.
Assists in setting up corporate events.

2"A" level passes in Commercial subjects.
5"0" levels including English Language Certificate in Marketing, Customer Services, Business Management or equivalence.
Diploma in Customer Services, Marketing or Business Management will be an added advantage.
Be aged 25 years and below.