Airports Company Of Zimbabwe (Private) Limited

Trainee Customer Services Assistant (x8)

Airports Company Of Zimbabwe (Private) Limited
Mar. 10, 2023
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Job Description

Applications are invited from suitably qualified candidates to apply. 

Reports To : Customer Services Supervisor 

Duties and Responsibilities

  • Provides frontline customer service through the dissemination of flight, tourist and general airport information to ensure effective communication at the airport.
  • Receives and handles customer complaints at the airport frontline desk and other (customer services) operational posts in the terminal.
  • Gathers customer feedback through provision of suggestion boxes, comments books and questionnaires, etc. and refers these to the relevant shift Supervisor.
  • Ensures that customers get adequate attention with regards to their needs and expectations at the airport.
  • Makes relevant Airport announcements through the public address system under the guidance of Customer Services Officers.
  • Monitors service delivery of organisations and companies working at the airport to ensure their conformity to airport standards.
  • Updates the flight information display (FIDS system).
  • Records service standards data and passenger statistics for trend analysis.
  • Records all activities that affect passengers and presents these to the Supervisor for analysis and service improvement.
  • Conducts spot checks for general cleanliness of the terminal building to ensure that all facilities are clean for use by airport users.
  • Answers telephone enquiries at theAirport Information Centre.
  • Conducts airport tours for school children, college students and other official airport visitors.
  • Assists in setting up corporate events. 

Qualifications and Experience

  • 2"A" level passes in Commercial subjects.
  • 5"0" levels including English Language Certificate in Marketing, Customer Services, Business Management or equivalence.
  • Diploma in Customer Services, Marketing or Business Management will be an added advantage.
  • Be aged 25 years and below.


How to Apply

Interested qualified candidates should submit their application letters with detailed CVs, copies of academic and professional certificates to: 

The Human Resources and Admin Director

Airports Company of Zimbabwe (Private) Limited

3rd level, International Building

Robert Gabriel Mugabe International Airport


NB: Female candidates are encouraged to apply for all positions.

Deadline: 10 March 2023 

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Airports Company Of Zimbabwe (Private) Limited

CAAZ manages and develops eight airports in Zimbabwe, offering direct and fast access to the country's tourist resort areas. R G Mugabe International Airport is an international gateway into the capital city of Harare, the hub of commercial activity in the country.

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