Head Of Operations & Business Development (Harare)

Job Description

AFC insurance, a subsidiary of AFC Holdings seeks to recruit a Head of Operations & Business Development. Reporting to the Managing Director, the successful candidate will be responsible for overseeing the day-to-day operations of all technical units, and providing direction to Management on a continuous basis to ensure the company operates efficiently and effectively. He/she will also be responsible for improving efficiency, increasing profitability, monitoring technical activities, identifying business opportunities, analysing financial and accounting data and to evaluate performance & productivity.

The successful candidate will further be tasked with effectively managing operations and processes associated with underwriting, claims, re-insurance, and business development while offering technical guidance and training to the team.

Duties and Responsibilities

• Responsible for directing, coordinating and growing the business and identifying new business opportunities.
• Develop a clear strategy for optimum performance while achieving growth targets within the strategic plan and risk appetite set by the Board of Directors.
• To continuously supervise all departments' compliance with Risk Management Policy and framework.
• To ensure internal deadlines for submission of premium bookings and claims payments are strictly adhered to.
• Responsible for establishing and strengthening relationships with all customers and intermediaries to ensure customers are always provided with efficient service levels.
• Monitor customer preferences in various segments to determine focus of retail sales efforts.
• Ensuring timely preparation of accurate, informative reports to management for decision-making. The individual must have good time management skills and the ability to structure the workday. & Fostering and maintenance of good corporate image through liaison with all stakeholders, including, competitors, intermediaries and the public and maintain high public relations.
• Conduct market research and intelligence and advise the company and senior management on changes in the insurance market in terms of rates and products.
• Ensuring that the staff performance management process of KP| is embraced and continuously carried out within the departments for effective and efficient service to ensure profitable and sustainable growth of the Company.
• Ensure continuous internal and external training of heads of departments in the company.
• Managing budgets & operational costs while achieving the Company strategy and set targets.
• Ability to network within the market and recognize the need for change in a continuously changing insurance market.

Qualifications and Experience

• Bachelor's Degree in Business Management, Business Administration, Finance, Insurance & Risk Management or equivalent
• A Master's Degree is a distinct advantage.
• Recognised professional insurance qualification e.g. ACIl or equivalent.
• A minimum of ten (10) years working experience in the short-term insurance industry of which 5 years should be in a Managerial position.
• Excellent communication skills both oral and written including formal and informal presentation skills.
• Good interpersonal & collaborative skills to be effective team player.
• Good customer relations skills
• A high level of integrity.

Other

How to Apply

Interested candidates should submit applications, accompanied by a detailed resume by no later than 31 May 2024.